General Terms and Conditions Els Delacourt Art Studio
1. Identity of the entrepreneur
Company name: Els Delacourt Art Studio - eenmanszaak
Address: Racingstraat 37, 9160 Lokeren, Belgium
E-mailadres: elsdelacourt@gmail.com
VAT-number: BE0707.920.846
When further mentioning ‘we’, ‘us’, ‘our’ we refer in these General Terms and Conditions to Els Delacourt Art Studio. “You” refers in these terms and conditions to the customer. We may update or change parts of these terms and conditions. So check them regularly and certainly before placing an order.
2. Applicability
These general terms and conditions apply to every offer from Els Delacourt Art Studio via the website and to every agreement concluded between Els Delacourt Art Studio and the customer (consumer or company). By using this website or placing an order, you accept these terms and conditions and confirm that you have reached the age of majority.
3. Offer and information
We strive to describe and display our products (paintings and prints) as accurately as possible. Images are illustrative and may differ slightly from the actual product. Each computer screen can display the images differently. For further questions, please contact us at elsdelacourt@gmail.com.
It is possible that a product ordered on the website is simultaneously purchased/sold during an occasion where the product is physically offered. In that case, the online sale cannot continue. A similar proposal will be made without obligation or the possibility of creating a similar work will be discussed.
4. Feedback and Comments
When using the Site, you agree that your comments do not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or unlawful, abusive or obscene material, or contain any computer virus or other malware. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties. You are solely responsible for your comments and their accuracy.
5. Errors
We reserve the right to correct errors or mistakes on our site at any time (even after an order has been placed). If a price deviates significantly from the price requested for similar products, you can assume that it is incorrectly published on the website and is therefore not valid, unless expressly stated in the accompanying explanation.
6. Prices and payment
All prices are in euros and include VAT, unless otherwise stated. Payment is made via the available payment methods on the website. The order will be processed after receipt of payment. Shipping costs are stated during the checkout process. These depend on the size of the product and your location. Any import costs/taxes depend on your country and are not included in the shipping costs of Els Delacourt Art Studio. It is the responsibility of the buyer to check these in advance. We have no control over taxes and import costs under any circumstances.
7. Shipping
Original paintings and prints are prepared for shipping as soon as possible after receipt of payment. They are packed with the utmost care. We will inform the customer when the product has been shipped.
8. Delivery
We deliver worldwide. As soon as payment is received, the processing process will start and you will be informed of the shipping time. Delays do not entitle you to compensation. Double-check your address details when placing an order. If you think a package has been lost during transport, please contact the transport company. If you were unable to receive the package and it is returned to Els Delacourt Art Studio, we will be happy to re-deliver the package, provided that you pay new transport costs. We are not responsible if the transport company does not handle the goods with care and therefore does not deliver the product carefully.
9. Right of withdrawal (Return Policy) and complaints
Consumers have the right to withdraw from the purchase within 14 days after delivery, without giving any reason, provided that the product is in its original condition and undamaged. You can only use this service if you report this in time via elsdelacourt@gmail.com. The costs for return shipping are for the account of the customer.
A refund of the goods can only take place if the product is returned to us in perfect condition. The customer who returns the goods (after notification) is responsible for packaging the product (preferably in the original packaging) so that it can be delivered back to Els Delacourt Art Studio in perfect condition. We cannot guarantee a refund if the product does not arrive to us in perfect condition.
Exceptions: personalized products cannot be returned. Customized paintings (as listed below) may not be considered as personalized products if they do not contain personal information from the customer and fall within a size that can still be sold to other customers. It will be discussed with you in advance whether or not the desired work falls under custom work.
10. Customized work
Send an email to elsdelacourt@gmail.com if you are interested in a custom work. We will discuss the dimensions and color together. The price of personalized works is equal to the price of works on the website. If travel/meetings are necessary to view the location of the future work on site, an additional charge may be charged. If applicable, this will be discussed with you before the start of the painting.
11. Data processing (Privacy)
We collect and process personal data solely for the processing of orders and communication with customers. Please refer to our privacy policy for more information. We do not share data with third parties, unless necessary for the execution of the agreement (e.g. delivery services).
12. Intellectual property
All images, texts and designs on this website are the property of Els Delacourt Art Studio and may not be copied or used without written permission. The intellectual property rights of all works remain reserved to Els Delacourt Art Studio, even after the sale of the original artwork. In other words, only Els Delacourt Art Studio may continue to sell/reproduce prints and other derivatives of the original artwork.
13. Applicable law and competent court
All agreements are subject to Belgian law. In case of disputes, only the courts of the district of East Flanders, Dendermonde division, have jurisdiction.